At The Makeup Lounge , we pride ourselves on offering only original and authentic products. Each item in our collection undergoes rigorous quality checks to ensure that you receive the highest standard of excellence. Shop with confidence knowing that every product you purchase from us is genuine and of the finest quality.

Product Return Policy

We want you to be completely satisfied with your purchase from The Makeup Lounge. If for any reason you are not satisfied, we offer returns and exchanges under the following conditions:

Damaged During Shipping or Upon Opening: If your product arrives damaged due to the shipping process or is found to be damaged upon opening the delivered product box, you may be eligible for a return or exchange. To initiate the return process, please record a video clearly showing the damaged product as proof. This video may be required for future reference during the return process.

Expiry Date Exceeded: Products that have passed their expiry date are eligible for return or exchange. Please ensure that the product is returned within a reasonable timeframe after the expiry date has passed.

Conditions for Returns and Exchanges:

Returns and exchanges are only accepted for products purchased directly from The Makeup Lounge website , The Makeup Lounge Offline Store and The Makeup Lounge Social Media .

The product must be unused, in its original packaging, and in the same condition as when you received it.

Returns and exchanges must be initiated within 3 days of receiving the product.

Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please contact our customer service team at +91 7980999942. Provide your order number , Customer Name and details of the issue, along with any necessary documentation, such as photos or videos.

Refunds:

Refunds will be issued to the original method of payment used for the purchase. Please allow 7 business days for the refund to be processed after we receive the returned product.

Contact Us:

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at +91 7980999942. Our customer service team is here to assist you.

We understand the importance of receiving your order promptly. That’s why we’ve partnered with leading shipping providers like DTDC, India Post, Blue Dart, and Xpressbees to ensure swift and dependable delivery. Your order will be dispatched as soon as possible, and delivery times will vary based on your location and distance. Rest assured, we’re committed to getting your products to you quickly and efficiently.